Consumer Q&A: Inquiries About Inspectors

Q:  I don’t think the gasoline pump gave the proper amount. Who do I report this to?   


A: Notify the station manager and call the Department immediately if you experience malfunctioning pumps (including leaking hoses) or problems with the quality of the gasoline, kerosene or diesel fuel you receive. The direct line to our Fuel and Measures Division is 404-656-3605 or you may call our toll-free line: 1-800-282-5852. This number is on all fuel pumps in the state. You can also e-mail the office.

Please let us know the name and address of the store or station, the pump number and the nature of the problem. Please do not just say “There is a problem with the gas station on XYZ Road outside Georgiaville.” Be precise so we have as much information as possible in order to investigate. If there is a problem, the affected pump or pumps will be locked down until the problem is corrected.

Q: What do your inspectors do when they go into a grocery store?

A: Our Food Safety Division administers state laws, rules and regulations and conducts sanitation inspections for retail food establishments such as grocery stores and food warehouses as well as places in the business of food processing including wholesale bakeries and bottled water, dairy and drink processors. We do not inspect restaurants; they are under your county health department.

The regulatory function of our Food Safety Division assures the consumer’s health is protected, provides food that is safe and unadulterated and ensures food is prepared in a clean environment and honestly presented.

Our inspectors conduct routine inspections, follow-up inspections, complaint investigations and foodborne illness investigations. During these inspections the inspectors may check sanitary conditions, proper food handling and storage, employee health and hygiene as well as check small scales for accuracy and collect samples for testing.

Q: The hose at the gas pump where I filled up my car looked like it was about to fall apart and was starting to leak. Should I report this to someone?

A: Please notify the station manager immediately so the company can take action to shut down the pump and call a repair person. Then call the Fuel and Measures Division at 404-656-3605 or toll-free at 1-800-282-5852. The telephone number is posted on the red inspection sticker on the pump. Please have the station name, address and the pump number to help our inspector investigate the problem.